Refund policy

Return & Refund Policy

At Gym Primes, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at gym.primes.store@gmail.com. If your return request is accepted, we will provide our warehouse address and instructions for sending your item back. Items sent back without first requesting a return will not be accepted.

For any questions about returns, please contact gym.primes.store@gmail.com.

Order Cancellations

Orders can only be canceled within 12 hours of purchase.

To request a cancellation, email gym.primes.store@gmail.com within this period and include your order number. Cancellation requests submitted more than 12 hours after purchase cannot be accepted.

If the cancellation window has passed, you may request a return after receiving your order, subject to the eligibility requirements in this policy.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at gym.primes.store@gmail.com if an item is defective, damaged, or incorrect.

Include your order number, a description of the issue, and clear photographs so we can assess the problem and arrange an appropriate resolution.

Exceptions / Non-Returnable Items

Custom-made or personalized products cannot be returned. We also do not accept change-of-mind returns on sale items or gift cards.

These exclusions do not affect your rights regarding defective, damaged, or incorrectly supplied items, or any other rights under applicable law.

If you have questions about whether a specific item is eligible for a return, please contact gym.primes.store@gmail.com before placing your order.

Exchanges

To request an exchange, contact gym.primes.store@gmail.com with your order number and details of the item or size you would like instead.

Our customer support team will confirm eligibility and availability, explain the next steps, and guide you through the exchange process.

Refunds

We will notify you once we have received and inspected your return and confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

If you have questions about the status of your refund, please contact gym.primes.store@gmail.com.

This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see "WESTERN BID" listed as the payee on your PayPal account and credit card statement